It was a typical week so far in the reg shop, and business had been steady so far for spring. Steve, the Regional Engineer, was in town and was set to arrive momentarily to get Rob’s advice with next year’s station designs. Rob was recently promoted to Operations Manager but he didn’t quite feel like he had enough experience yet, and was a bit uneasy about his new position. Steve on the other hand, was a seasoned P. Eng, known for making great recommendations that have successfully improved efficiency. Rob was looking forward to working with him for the first time and was hopeful for some great ideas for future improvements.